For any information please contact us, we will be happy to answer you as soon as possible.
All tables in the LED version are delivered with a wired power supply and remote control.
The led kits are delivered already installed and functioning.
The operation of the tables is the same as a normal wire lamp.
The RBG led strips are managed by means of a special remote control capable of changing color, light intensity or setting various colored light effects.
The remote control works up to 10 meters away even if it is not pointed at the table.
All the LED version tables have a hidden space where you can insert a compatible battery.
TCDesign does not sell or supply batteries.
After shipping, we send our customers a link to a compatible battery that can be purchased online or in specialized electronics stores.
Never buy the battery before receiving the table.
The customer can also buy more performing batteries as long as the dimensions fall within the intended compartment.
TCDesign offers a free professional packaging service.
Alternatively, the customer can ask to carry out the packaging through his own trusted company.
TCDesign uses custom built wooden boxes with a thickness of 1 centimeter.
The heavier or more delicate items are shipped via pallets with 1 cm wooden protective crate.
The products are internally protected by layers of polystyrene and various protective films.
Every single packaging is the result of constant research and years of experience to always ensure safe transport.
a) COME TO COLLECT THE GOODS FROM OUR COMPANY
Customers can book their product online and collect the goods in person at our office.
After delivery, the customer is responsible for the goods.
b) TRANSPORT AND PACKAGING TO BE CARRIED OUT BY THE CUSTOMER
Customers can choose to rely on their trusted courier for the transport service of the goods.
After delivery to their trusted courier, the customer is responsible for the goods.
c) TCDESIGN SHIPPING SERVICE
TCDesign offers a professional packing and shipping service.
The shipping cost will be indicated in the order phase which varies according to the chosen product and the country of destination.
Customers, upon delivery, must check that the outer box has not been damaged during transport.
If the box is damaged the customer must refuse the goods and contact us immediately.
After accepting the box, the customer is responsible for the goods.
To open the boxes correctly, follow the instructions on the external box.
In the tables with pallet packaging, we send our customers instructions on how to open the package correctly.
TCDesign products are designed to be assembled without any instruction booklet.
After shipping the products we send our customers some simple tips to follow.
TCDesign does not accept changes, returns or cancellations.
The order can be canceled or modified only if the request is communicated 2 days before the expected shipping date.
After shipment it is not possible to cancel, modify or return the products.
TCDesign accepts only payments by bank transfer through the official website www.tavolicannata.com.
Customers who wish to collect the products in person at our location can order and pay at the time of collection.
By purchasing through the Etsy platform it is possible to pay by cards or Paypal.
TCDesign products can only be purchased through the official website.
Customers outside the Eurozone can only purchase through our shop on the Etsy.com marketplace
Customers from all Eurozone countries can buy.
Customers can buy from: UNITED STATES-CANADA-SWITZERLAND-ENGLAND- ARAB EMIRATES-
Including European countries.